Buying a new RV was a big decision for us. A really big decision. Our old RV was already paid for and it had become our home so we were reluctant to part with it. However, our family was in the midst of some changes. Last summer, we found out we were expecting another child. Around the same time we decided to stay on the road indefinately but felt like our preteen and teen needed more personal space so we began our search for a new RV.
After looking at more models of RVs than we could count we found one with a floor plan we loved, the Heartland Gateway 3650BH. Our only hesitation was that it was a brand new model and we had planned to buy used. It would be another year or so before used RVs of this model would start to hit the market. Back and forth we went on whether to buy new or used.
After looking at nearly every bunkhouse fifth wheel on the market, we felt like if we were going to buy used we would basically be getting the same floor plan we already had. The Heartland Gateway was the only RV that had nearly every feature we wanted. Finally, we decided the new RV would give us the extra comfort and space we craved. (You can read more about the features, why we decided to finance it, and watch a video here.)
So our search for an RV took a new direction as we started shopping for the Heartland Gateway 3650BH with the features we wanted at a price we could afford. Our search led us to Dixie RV Superstore. One early morning, I couldn’t sleep so I got out of bed and went online again to search for more dealerships carrying the Heartland Gateway line. I came across Dixie RV and they had a lot of Gateway bunkhouses in stock. They also had quite a few with the optional features we wanted. So I sent them an email with an offer. Later that day, we received a phone call from Dixie RV and began the purchasing process.
It was January and Indiana, where we were staying, was being hit by heavy winter storms. We weren’t able to get down to Dixie RV which has locations in Florida and Louisiana for a few weeks so we took care of the paper work to get financing over the phone and by E-mail. Everyone was so nice and helpful. I was particularly nervous that’s my role in the marriage) because we had never purchased a large item brand new. Dixie was able to get us a great rate and our payments ended up being lower than we had budgeted for! I was shocked by how smoothly everything went.
The Gateway with the features we wanted was located in Louisiana so we made plans to go there to pick up our new RV. A few days before we were scheduled to pick it up, Dixie contacted me and said they had found a crack in the bathtub and wanted to make sure it was okay if they switched us to another stock number with the same features. Brent and I were grateful that they had found the crack in the tub before we got there to pick it up. While the crack would have been covered under warranty, it would have been a hassle to get it fixed. Their thorough inspection saved us time I’m sure.
The day we picked up our RV was exciting. We got there early so we would have plenty of time for the remaining paperwork and to take pictures and video for our blog.
First, we met with the finance department to sign our final loan documents. Regina in finance offered us a few different extended warranty packages but there was never any pressure to buy. We decided to pass and stick with the factory warranty and the Lifetime Warranty that covers a few other major components as long as you keep up on the yearly maintenance. It is my understanding that the maintenence can be done at different participating dealerships throughout the country. We haven’t used the Lifetime Warranty so we can’t speak of its service but it’s nice knowing we have it.
There was a bit of an unexpected wait to pick up our RV because Dixie had noticed a small chip in the front cap paint and wanted to fix it. A rock had probably hit it while it was being transported from the Heartland factory in Indiana to Louisiana. It didn’t really matter much to us but Dixie wanted to make sure everything was perfect. While we waited we explored the facilities.
Of course, the boys wanted to look inside some more RVs. It was nice that we felt welcomed to explore the RVs at leisure inside the large indoor showroom.
The outdoor lot is GIGANTIC. If you can’t find an RV to meet your needs here you won’t find one anywhere. It’s always interesting to see the different floor plans and features even if they aren’t what you are looking for.
We spent some time hanging out in the customer lounge.
The customer lounge is attached to a Camping World. Dixie is really a one stop shop for all your RV needs! We made a few purchases for the new rig.
Outside there are many service bays and RV pads with electricity for customers to take possession and stay in their new RVs. Dixie even let us stay an extra night so we could drive into New Orleans for a day!
Dixie asked us if we would mind giving a customer testimonial for their YouTube channel while we waited. Dixie has their own video team who produce videos of their inventory and customer testimonials. It was fun way to pass some time by reenacting the buying experience and sharing our story of full time RVing with a family with them.
Finally that afternoon, we took possession of our new RV, our dream “home”. Anthony from service led us on walk-through inside and out and taught
us Brent how everything worked. After weeks of discussions and searching for a new RV, it was surreal to finally be in it. That night as we went to bed I knew that we had made the right decision and I was thankful that Dixie had helped make the process so smooth.
Special thanks to our little photographer who helped take pictures!
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